Welcome to Woden Integrated Physiotherapy

FAQ's

Do I need a referral?

Physiotherapists are a "first contact practitioner". This means that you do not need a referral from your doctor to see us. Having said this, we work closely with many doctors and other health professionals to help people gain the best from their bodies. We accept referrals from ballet schools, dance teachers, gyms and personal trainers, massage therapists, coaches and Yoga, Pilates and Tai Chi instructors. 

Do you bulk bill?

No. If you need help to pay for physiotherapy treatment, the Government's Enhanced Primary Care (EPC) program provides for a Medicare rebate for up to 5 treatments per calendar year for people with chronic conditions. You will need to ask your doctor if you qualify for this program and bring your referral to your first appointment. The Medicare rebate does not cover your full fee for treatment so you will still need to pay a gap.

Can I claim on Private Health Cover?

Yes. If your Private Health Cover includes physiotherapy treatment you can process your claim at the time of treatment with our Hicaps facility. Hicaps is an electronic claim system which offers members of Private Health funds with extras cover the convenience of processing their claims on the spot. To make use of this service, all you need to do is provide the receptionist with your health fund card when paying your account. This means no more queuing at health fund branches and no more filling in claim forms.

Is physiotherapy covered by Medicare?

Physiotherapy is not generally covered by Medicare, although, there are some exceptions. People with chronic and complex care needs who are being managed through an Enhanced Primary Care (EPC) multidisciplinary care plan may be eligible to receive a Medicare rebate for up to five physiotherapy services per calendar year on referral from a G.P. Patients need to pay their account at the time of treatment and then claim a rebate from Medicare. To find out more details about Enhanced Primary Care, please call our friendly reception staff.

Do you treat Department of Veterans' Affairs (DVA) clients?

Yes. When treatment commences, DVA clients need to bring in a completed D904 form from their referring doctor. As well as the D904, we also need you to bring your DVA card to your appointments. After that, all that is needed is for us to electronically submit the claim online to DVA which we can do on your behalf.

Do you treat Workers Compensation and Compulsory Third Party clients?

Yes. Woden Integrated Physiotherapy treats compensable clients and liaises with insurance companies on a regular basis. In order to directly bill the insurance company, the reception staff will need the name of the insurance company, your claim number, your claim manager's contact details (if known) and a letter from the insurance company stating that liability has been accepted for your compensable condition. Up until liability has been accepted by the insurance company, accounts are payable by the client. Please note some insurance companies do not pay the full cost of consultations. In order for us to keep treating our compensable clients, we are obliged to ask that any gap payment in treatment costs be paid by the client. To enquire as to which insurance companies do not pay the full amount and the gap amounts payable, please do not hesitate to call our reception staff. We are happy to assist our clients however we can.

What conditions do you treat?

Musculoskeletal Problems:- Any muscle or joint problem, including Temporomandibular Joint (TMJ) issues. Sports Injuries: - Muscle strains, for example hamstring and calf tears - Joint sprains, for example ankle and knee injuries. Overuse injuries:- for example tendonitis, bursitis. Joint stiffness or instability:-  for example, shoulder stiffness or dislocation.. Back and Neck pain: – both chronic and acute episodes of pain, noting back and neck pain can also produce leg or arm pain. Occupational Injuries/Pain, Postural and Repetition Injuries:- Neck, back, arm, headaches as well as injuries from falls and trips can all be treated. Arthritis:- All forms of arthritis can benefit from physiotherapy. Womens Health:- Pregnancy and menopause may present specific challenges for backs, necks, fitness, weight management and continence in women. Post delivery exercises for regaining abdominal strength and quick and easy treatment for mastitis. Women who have had breast surgery also benefit from physiotherapy. Incontinence:- There is a large body of high quality research that supports physiotherapy in the management of continence in men and women. It is important that you see a physiotherapist with training in continence problems. Children's Musculoskeletal Conditions:- Children have specific needs and injuries, such as Osgood Shlatters disease, Severs disease and knee pain, poor posture and scoliosis, in addition to sprains and strains. Other conditions that are treatable are:- Shoulder, Elbow, Wrist and Hand problems. Hip, Knee, Ankle and Foot problems. Chest problems – acute and chronic. Headaches. Impaired Mobility. Falls Risks. Muscle Spasms. Muscle Weakness. RSI and OOS. Poor Balance. Asthma. Vertigo.